Refund and Returns Policy

Due to the fact that the products sold by Lumasso Industries Inc are all custom made and specifically made for each application, no refunds nor returns of any sort nor product in particular will be accepted. The client should understand and be obviously aware that his/her product was made, or ordered with specific characteristics such as mesh, fabric, model, color choice, and custom widths, heights, and/or projections. For such reasons, Lumasso Industries Inc, offers no refunds, returns, nor cancellations of any type of order, and the client accepts full responsibility that they will lose any partial or full payment of a product should they cancel order or refuse to pay balance of product ordered. Lumasso Industries Inc in no way shall be obligated to deliver and/or install any such product until all monies have been paid by client.

Lumasso Industries Inc may only be responsible (at the discretion of original product manufacturer only) for any defective manufactured parts (made known to them in accordance with manufacturer’s warranty information by the client) to be replaced once acceptance of such claim has been authorized and received from the product manufacturer – not including any shipping, transportation, nor labor costs associated with such replacement of any part or product. All shipping fees to send damaged part back to manufacturer and/or Lumasso Industries Inc remain the full responsibility of the end purchaser / client.

Need help?

Contact us at info@lumasso.com for questions related to defective parts. Please read any manufacturer warranty information on respective brands’ websites.